Privacy Policy
Turbotech Leads (“we,” “our,” or “us”) is fully committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in connection with our services offered via our website, turbotechleads.com. We adhere to the highest standards of transparency and compliance in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
Your privacy matters to us. Turbotech Leads is committed to maintaining your trust and considers your right to privacy and your personal data protection to be of paramount importance. We employ comprehensive administrative, technical, and organizational measures to ensure your personal data is processed securely and lawfully.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to data collected through turbotechleads.com and any related services, communications, or digital interactions. Turbotech Leads is the “data controller” under applicable laws, meaning we determine the purposes and means of processing your personal data.
If you have any questions about this policy or the way your information is handled, you may contact us at: [email protected].
3. Categories of Personal Data Processed
We collect and process the following categories of data:
– Usage Data: Includes information such as your browser type, IP address, referral pages, geographic location, device identifiers, and session duration. This helps us understand how visitors interact with turbotechleads.com.
– Account Data: Includes full name, mailing address, telephone number, and email address which you provide when creating or updating an account.
– Profile Data: Includes your user behavior, preferences, previous purchases, and content interactions used to tailor services and recommendations.
– Communication Data: Includes records of inquiries, feedback, support communications, and contact history through forms, email, or chat.
– Technical Data: Includes your operating system, device type, system configurations, browser settings, and network details used for system diagnostics and optimization.
– Transaction Data: Includes payment details, billing records, shipping addresses, and order history. Note: We do not store complete payment card details.
– Preference Data: Includes information about your marketing preferences, areas of interest, and product engagement history.
4. Legal Bases for Processing Personal Data
We process your personal data under one or more of the following lawful bases:
– Performance of a Contract: Where processing is necessary to enter into or perform a contract with you.
– Legitimate Interests: Where we have a legitimate interest in using your data to provide and improve our services and ensure website security, where such interests are not overridden by your data protection rights.
– Consent: Where you have provided explicit consent for us to process your data for specific purposes, such as receiving promotional emails or storing tracking cookies.
– Legal Obligation: Where processing is necessary to comply with our legal and regulatory obligations.
5. Your Rights Under GDPR and CCPA
As a data subject, you have the following rights. You can exercise any of these by contacting us at [email protected]:
– Right to Access: Obtain confirmation of whether we process your personal data and, if so, access to such data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data where applicable.
– Right to Restrict Processing: Request limitation on the processing of your data under certain conditions.
– Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit that data to another controller.
– Right to Object: Object to processing of your data for marketing or on grounds of our legitimate interests.
– Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling.
– Right to Opt-Out (CCPA): California residents can request to opt out of the “sale” of their personal data.
6. Security Measures
We implement rigorous, industry-standard security practices to safeguard your personal data, including:
– Data encryption during transmission and at rest
– Secure access controls and authentication protocols
– Regular backup and recovery mechanisms
– Employee training on privacy and data protection
– Firewalls, intrusion detection, and security audits
Despite our efforts, no system can guarantee absolute data security. You are encouraged to use secure networks and protect your login credentials.
7. International Data Transfers
Your personal data may be transferred to—and stored or processed in—countries outside your jurisdiction. Where such transfers occur, we implement appropriate safeguards, including the use of Standard Contractual Clauses (SCCs), and ensure compliance with applicable regional data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations. Retention periods vary by data type:
– Usage and Technical Data: 12 months
– Account and Profile Data: For the duration of account activity and 3 years after last interaction
– Communication Data: 24 months
– Transaction Data: 7 years in accordance with financial regulations
– Preference Data: Maintained until consent is withdrawn
Anonymized or aggregated data may be retained indefinitely for analytical purposes.
9. Cookie Policy
Turbotechleads.com uses cookies and similar tracking technologies to enhance user experience and collect Usage Data. Our cookies fall into the following categories:
– Essential Cookies: Required for website functionality, such as login or cart use.
– Functional Cookies: Enhance usability by remembering your preferences and settings.
– Analytics Cookies: Help us understand interactions with turbotechleads.com through tools like Google Analytics.
– Performance Cookies: Monitor site speed, responsiveness, and optimization metrics.
Third-party services may also place cookies under their respective policies.
10. Cookie Management & Compliance with GDPR & CCPA
You can manage cookie preferences at any time via our cookie consent banner or through your browser settings. Where required by law, we seek your explicit consent before placing non-essential cookies. You may also delete or block cookies using browser tools, but doing so may affect certain functionalities of turbotechleads.com.
For California residents: We respect “Do Not Sell My Personal Information” signals and provide options to exercise your CCPA rights under our dedicated settings page.
11. Protection of Children’s Privacy
Turbotech Leads does not knowingly collect or solicit personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected]. We will take prompt steps to delete such data from our systems.
12. Policy Updates and User Notifications
We may occasionally update this Privacy Policy to reflect legal, regulatory, or operational changes. If significant changes are made, we will notify users through a prominent notice on turbotechleads.com or via email. Continued use of our website after such updates constitutes acceptance of the revised policy.
We encourage users to review this policy periodically to remain informed about how we protect your data.
13. Contact Information
For any privacy-related inquiries, questions about data protection, or to exercise your data rights, you may contact us:
Email: [email protected]
We are committed to transparent and responsible data governance. Your privacy rights are respected and enforced. If you have any concerns about your personal data, please reach out—we are here to help.